Privacy Policy

Effective Date: 1st February 2025

At Global SIM Cards, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website, purchase our eSIM services, or contact our support team.

By accessing or using our website and services, you agree to the practices described below.

Who We Are

Global SIM Cards is a global sim service provider enabling digital connectivity for travelers worldwide. This Privacy Policy applies to our services, website, and any communications you have with us.

If you have questions or concerns regarding your data, please contact us at:
📧 Email: support@globalsimcards.com
🌐 Website: www.globalsimcards.com

What Data We Collect

Data You Provide Voluntarily:

Full name
Email address
Mobile number
Billing address (where required for invoicing)
Payment-related data (processed securely by third-party providers)
Device information (model, operating system, eSIM compatibility)
Support requests and correspondence

Automatically Collected Data:

IP address
Device type and browser information
Pages visited and interaction history
Cookies and tracking technologies (see Cookies and Tracking section)

Why We Collect Your Data

To fulfill and deliver your SIM order
To verify device compatibility
To provide technical or customer support
To personalize your user experience
To detect, prevent, and address fraud or misuse
To send important service-related updates
For legal compliance and transaction record-keeping

Legal Basis for Processing

Consent: When you opt in to receive newsletters or marketing.
Contractual necessity: To fulfill your purchase or service request.
Legitimate interests: To improve our services and ensure security.
Legal obligations: To comply with tax and accounting laws.

How We Share Your Data

We do not sell your personal data. However, we may share it with trusted partners for service delivery:

Payment processors (e.g., Stripe, PayPal) for secure transactions
eSIM platform providers to generate and deliver your eSIM
Email platforms for notifications and service communications
Analytics tools to understand website behavior and optimize user experience

All third parties are GDPR/CCPA-compliant and process your data only under our instruction.

Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purpose it was collected for
Comply with legal or regulatory obligations
Resolve disputes or enforce agreements

You may request the deletion of your data at any time, subject to legal exceptions.

Cookies and Tracking

We use cookies and similar technologies to:

Enable website functionality
Track website performance and usage
Remember your preferences
Offer targeted advertisements (only with your consent)

You can modify your cookie preferences via your browser settings or through our cookie banner.

Your Rights

Depending on your jurisdiction (e.g., EU/UK under GDPR or California under CCPA), you may have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Request deletion ("Right to be Forgotten")
Object to or restrict data processing
Withdraw consent at any time
Request data portability

To exercise these rights, please email us at support@globalsimcards.com.

Data Security

We implement robust security measures to protect your data, including:

SSL encryption
Secure payment gateways
Access controls and firewalls
Regular monitoring for breaches

While no system is completely secure, we actively work to enhance our data protection practices.

Children’s Privacy

We do not knowingly collect data from children under 13 (or under 16 in the EU). If you believe a child has submitted data to us, please contact us for prompt deletion.

International Data Transfers

Your data may be stored or processed outside your country of residence. We ensure all international transfers comply with applicable laws, including GDPR standard contractual clauses.

Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted here with a revised effective date. Continued use of our services implies your acceptance.

Contact Us

If you have any questions, concerns, or privacy-related requests, contact us at:

Global SIM Cards
📧 support@globalsimcards.com
🌐 www.globalsimcards.com