Shipping Policy

SHIPPING POLICY

Global Sim Cards Limited

This Shipping Policy ("Policy") applies to all purchases from us, unless stated otherwise.

GENERAL

At Global Sim Cards Limited ("we/our/us") customer satisfaction is our priority.
We are committed to delivering your orders in accordance with this Policy.
In this Policy, we use the term "customer", "you" or "your" to refer to a person who buys goods from us.
Please read our Terms and Conditions along with this Policy.
By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

SHIPPING COSTS

eSim: There is no shipping cost.
Physical Sim: Cost is calculated at checkout and must be paid by the customer.

HANDLING AND DELIVERY TIMEFRAMES

Your item will be shipped between 1–3 business days after we confirm receipt of your order.
Delays may occur due to public holidays, extreme weather events, supply chain disruptions, incorrect/incomplete addresses, or other unforeseen issues.

SHIPPING UPDATES

Shipping notifications will be sent to the email address you provided, including courier details and tracking information.

WHO DELIVERS YOUR ORDER

Our default carrier is: Australia Post.
We may change carriers at our discretion.
You will receive carrier details with your shipping confirmation.

AUTHORITY TO LEAVE

You may provide "authority to leave" during checkout.
This allows the courier to leave your order at the specified address without a signature.
If the delivery person finds the location unsafe, the package may be taken to a nearby facility for collection.
We and our carriers are not liable for lost, stolen, or damaged items left under this authority.

WHERE WE SHIP TO

We currently ship to: Australia.
International customers are responsible for all customs duties and taxes.
It is the customer’s responsibility to ensure the goods can clear customs in their country.

OTHER FEES, CUSTOMS, DUTIES AND TAXES

We are not responsible for any taxes, tariffs, duties, or customs charges.
Any additional fees after purchase are the customer’s responsibility.

CHANGE OF SHIPPING ADDRESS

Your shipping address cannot be changed after your order has been submitted.

LOST OR DAMAGED PACKAGES

We are not liable for packages lost or damaged during shipping.
Contact the courier directly to file a claim.
Keep all packaging and damaged items for your claim.
Consider purchasing shipping insurance.
If damage occurred before shipping, contact us directly. We will comply with Australian Consumer Law where applicable.

DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES

We are not responsible for any issues caused by third-party couriers including mishandling, delays, or damage.

RESOLUTION OF SHIPPING DISPUTES

First contact the courier for disputes. Our team can assist, but the resolution lies with the shipping company.

INDEMNITY

You agree to indemnify Global Sim Cards Limited from any claims or losses related to third-party shipping services.

ACKNOWLEDGEMENT OF RISK

By completing a purchase, you accept all risks associated with third-party shipping services.

WRONG OR INCOMPLETE ADDRESS

You must provide complete and accurate shipping details.
Incorrect information may result in failed delivery, and you won’t be eligible for a refund or reshipment.

INSPECTION

Inspect all items upon delivery.
Report any pre-delivery damage within 7 days.
Provide evidence of damage for us to act under the ACL (Australian Consumer Law).
If you fail to notify us within the 7-day window, we may not be obligated to assist.

TITLE

Ownership of products transfers only after full payment, including applicable charges.

REFUNDS AND RETURNS

Refer to our Refund Policy: www.globalsimcards.com/refunds

YOUR DATA

Your shipping data is governed by our Privacy Policy: www.globalsimcards.com/privacypolicy

CHANGES TO THIS POLICY

We may update this Policy from time to time.
Continued use of our services indicates agreement to the latest version.

FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our control, such as natural disasters, pandemics, war, strikes, etc.

LAST UPDATED

This Policy was last updated on: 1st January 2025

CONTACT US

Customer Care: support@globalsimcards.com