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Help

What is an eSIM?

An eSIM is an embedded digital SIM within your device, removing the need for physical SIM cards.  

Just verify your device's compatibility, purchase a plan, and download it instantly.  

To install and activate your eSIM, follow the instructions provided in the email you receive after purchase.  

Say goodbye to swapping SIMs or searching for Wi-Fi—enjoy seamless connectivity on your travels.

Why do I need one?

Purchasing an eSIM provides you with simplicity, savings, and flexibility. 

Eliminate the need to search for physical SIM cards and steer clear of costly roaming fees. 

Select a data plan that meets your needs without the necessity of removing your home SIM. 

Enjoy smooth navigation, instant updates on social media, and the convenience of making last-minute bookings while you're on the move.

What if I am visiting multiple destinations?

You can choose between single country plans or regional data bundles. 

Our popular Europe+, Asia, Middle East, North America, Latin America, Stopover and Global regional bundles cover multiple destinations and you can review them directly on our website. 

What are my APN settings?

APN settings are below:
iOS

Android

  • Go to Settings > Connections > Mobile Networks > Access Point Names
  • Tap + or Add
  • Enter APN: xtreme.movedata.mobi
  • Save and select the new APN profile

Once entered please restart your device.

What are travel eSIMs?

Travel eSIMs are perfect for anyone seeking reliable global connectivity, including vacationers, digital nomads, business travelers, and anyone wanting to stay connected while overseas. 

They eliminate expensive roaming charges, the inconvenience of purchasing local SIM cards, and the need to switch SIMs or search for Wi-Fi, ensuring you're always connected to the best local networks.

What eSIM should I choose?

We offer Unlimited & Fixed eSIMs.  

Unlimited eSIMs offer unlimited data for a set period up to 30 days, and they are perfect if you need extensive maps use.  

Fixed eSIMs offer seamless connectivity for up to 30GB and 30 days. 

Soft User: Ideal for Google Maps, web browsing, and messaging. Recommended: Unlimited eSIM up to 30 days. 

Average User: Includes social media on top of lite usage. Recommended: Fixed eSIM 10GB+ per 30 days.
 

Heavy User: Adds video streaming and heavy downloading to the mix. Recommended: Fixed eSIM 20GB+ per 30 days.

When should I purchase an eSIM?

You can purchase your eSIM at any time and store it in your email until you're ready to use it. 

Please note that some eSIMs expire after 90 consecutive days of usage or 12 months after purchase, so it's best to buy these closer to your travel date to ensure they remain valid throughout your trip. 

Always check the expiry details available in your Tripsim account.

How to manually install my eSim?

Once you receive your order confirmation email if you cannot scan your QR code under "Your eSim Details" you will see "SM-DP+ Address" and "Activation Code". This will allow you to manually install using the details in the email.